The Automated Execution Layer for Care Gap Closure
For Health Plans & Provider Networks
Discover, track, and close care gaps via automated conversational outreach to patients and clinics.
67-year-old female with history of recurrent urinary tract infections, Stage 2 CKD, and hypertension, discharged 8 days ago on ciprofloxacin for sepsis due to antibiotic-resistant UTI.
Antibiotic course non-completion leading to readmission.
- Discharged for sepsis
- History of medication non-adherence
Launched Medication Adherence Agent
Voice outreach completed
Transcript Available
Closed · Patient verified antibiotic completion
The Costs When Patients Fall Through the Cracks
Streamline Discovery, Outreach, & Resolution
Proactive, Personalized, Parallelized Outreach to Close Care Gaps
Status Quo
Discover and close more care gaps
Safeguard Patients & Transform Outreach
Streamlined Cohesive Timelines. Parallelized Outreach. Automated Retries.
Legacy Workflows
Inefficient & Limited-Impact
Streamlined, Parallelized, Automated Outreach.
Ready-to-Use & Buildable Workflows
Design, deploy, and iterate on care gap workflows without writing a single line of code.
Fusion Across Data Sources
A unified narrative for action—built for operational workflows.
Process Health integrates disparate data streams into a single, coherent member timeline that care teams can act on immediately. No more switching between systems or piecing together fragmented information.
CM/UM Platforms
EHR Notes & Results
Claims Data
Patient Responses
Scanned Documents
HIE/TEFCA Networks
Unified Member Timeline
+ Gap Closure Worklist
All data sources converge into a single, action-ready view that supports immediate decision-making and coordinated care delivery.
Unlock Scalable Proactive Interventions
Safeguard patients through population scale risk detection and closure.
Safeguard Member Health
Improve completion of high-value interventions and follow-ups.
Protect Stars & Quality
Support measure closure with consistent evidence capture and auditability.
Reduce Readmissions
Strengthen transitions-of-care follow-through and early issue detection.
Lower Clinical Risk
Escalate actionable responses and close documentation gaps.
About the Founder
Founder & CEO
Nicholas Sterling, M.D., Ph.D., M.S.
Nicholas Sterling is the Founder & CEO of Process Health and is a board-certified emergency physician (ABEM). He trained through the Penn State MSTP and CTSI programs, earning his M.D., Ph.D. in Biomedical Sciences, and M.S. in Public Health Sciences. At Emory University, he completed his Emergency Medicine residency, taking care of patients primarily at one of the highest-acuity hospitals in the U.S.
Dr. Sterling has served in machine learning and medical leadership roles, including CMIO, at a healthcare technology company supporting millions of patient encounters, leading the design, validation, and safe deployment of AI systems used in real-world care. His work has spanned patient-facing communications and clinically-focused systems for sepsis and detection of potentially cancerous lesions.
With 15+ years working in high-dimensional data, 10+ in machine learning, and 20+ in software development, Dr. Sterling also advises startups and investment teams on technical and AI for healthcare ventures. He has authored 23 peer-reviewed scientific publications and holds a patent in computer vision, with an additional patent pending.
23
Publications
20+
Years in Software
10+
Years in ML/AI
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